As the coronavirus continues to affect us all, you may be worried about the impact on your finances.
We’re here for you if you have concerns about your money or any accounts you hold with us and our aim is to find solutions that suit your individual needs and circumstances.
The welfare and safety of both our customers and colleagues is the most important thing to us and we’ll continue to make sure you’re supported. We work hard to keep your money safe, so this includes us helping you to be fraud aware.
You may be eligible to apply for a payment holiday if you have been directly or indirectly impacted by Covid-19.
Payment holidays can be taken for up to 3 months at a time, cannot be longer than a total of six months, and must have been applied for by 31st March 2021 and has finished by 31st July 2021.
After 31 March 2021, you can extend an existing payment holiday until the 31 July 2021 as long as your request does not go over the six month limit and there are no breaks in the payment holiday.
If you haven’t already taken a mortgage payment holiday, think you would be eligible and would like to apply for a payment holiday, complete the form below or call us.
If your account is in arrears, you may be eligible but we'll need to talk to you to assess this.
If you have already had a mortgage payment holiday and want to apply for a another, you will have to wait until you have come to the end of your existing payment holiday and have received a letter from us outlining the impact it has had on your mortgage.
Once you’ve received your letter you can apply for a further payment holiday by completing the form below or by calling us.
If you can afford to re-start your mortgage payments it’s in your best interests to do so.
If you’ve already taken a total of six months of mortgage payment holidays please do not fill in the form for another as it will automatically be declined.
If you’re still worried about meeting your future mortgage payments please call us on the number below as soon as possible, to talk through your options.
If you’re worried about meeting your long term financial needs then a payment holiday (deferral) may not be the best option for you. This is because during the payment holiday period interest will continue to be charged and your mortgage balance will increase. If you’re already in arrears or facing long term difficulty it’s really important you talk to us before applying for a payment holiday.
If you think you would be eligible and would like to apply for a Payment Holiday (deferral), complete the:
Please note: If you are an N&P Commercial Mortgages customer and would like more information on how to apply for a payment holiday (deferral) online, please click here and use the YBS Commercial Mortgages form so your request can be sent directly to the correct team.
We aim to respond to your request within 7 working days but please bear with us as we are experiencing high volumes.
0800 952 0615*
9am - 5pm Mon-Fri
Although we try to help as many customers as possible, there will be some cases where a payment holiday may not be available to you.
To help us process your payment holiday request, we may need to call you to talk about your finances to help us understand your current financial situation. This will include discussing details of any regular source of income and any regular expenses.
You can also cancel an existing payment holiday at any time by calling us. Cancelling your payment holiday early would have a positive impact on your future monthly mortgage payments.
Before you apply for a mortgage payment holiday (deferral), whether it’s a further payment holiday or for the first time or it’s the first time it’s really important you understand the impact of a payment holiday on your future payments and what it will mean for your mortgage.
Call us and we can provide you with an estimated illustration.
0800 952 0615*
9am - 5pm Mon-Fri
Or you can use the calculator within the online mortgage payment request form. Please remember the figures we show you are based on some assumptions, such as you having only one interest rate on your mortgage. If your mortgage has multiple parts, the calculator will assume all the parts have the same interest rate and term as well as repayment type. You can check your interest rate and remaining time to pay (term) on your latest mortgage statement or checking your mortgage account online. When you make your calculation, make sure you use:
Please be aware that this illustration does not include any mortgage payment protection insurance premiums collected with your mortgage payment. If you would like us to help you with the illustration, call us on
0800 952 0615.*
9am - 5pm Mon-Fri
The figure the calculator will give you is based on the accuracy of the information you provide.
You don’t need to provide any documentation; you will just need to self-certify that your income has been either directly or indirectly impacted by Covid-19.
The unpaid interest from your payment holiday (deferral) will still be recovered later, but individual credit ratings will not be affected. However, it’s important to know that credit files aren’t the only source of information which lenders can use to assess creditworthiness.
If any of your mortgage account is interest only repayment, you need to be aware that these balances will increase to cover the amount of accrued interest that has been added due to the missed payments.
For the interest only elements of your mortgage the recalculated monthly payments will continue to only pay off the interest and will not reduce your increased outstanding balance. It is important, therefore, to check regularly that your savings plan and other investment plans that you may have in place is on track to repay your mortgage at the end of its term.
If you have taken a mortgage payment holiday (deferral), we will send you a letter in the post which will describe all the options available to you.
We will send your letter a month before your payment holiday is due to end, but allowing for any postal delays, we would expect the letter to arrive 15 days before your next payment is due.
To make sure our contact centre colleagues can speak to those who need our help the most, please don’t phone us unless you have not received a letter and your payment holiday is due to end within the next two weeks.
The letter will confirm:
It will outline what next steps you can take, including what to do if your employment status has changed if you think you might have difficulty making your next payment. It will also tell you what you can do if you feel a payment holiday wasn’t the best option for you and you would like to pay back the missed payments by a different means.
It’s in your best interests to start making mortgage payments again, as soon as you can afford to.
We’ve also listed all the phone numbers you’ll need to make sure you speak to the right person.
You will still owe the money where a payment holiday (deferral) was been granted and interest will still accrue, so if you are able to make part of your normal mortgage payment to reduce the money you owe or your interest charges then you should consider doing so.
At the end of the payment holiday we will recalculate your monthly payment based on your outstanding mortgage balance and remaining term. It is very likely your payments will increase, particularly if you have a shorter term left on your mortgage.
We are here to help so if you are worried about being able to pay for your Home Insurance due to COVID-19, please get in contact as soon as you can. You can email RSA at firstname.lastname@example.org or call them on 0330 102 2829. RSA will get back to you as soon as possible to discuss the options available to you. Rest assured all conversations are confidential.
If you are unable to do this yourself or would prefer that they discuss your policy with a family member or friend, they need your permission to do this. Please let them know if this is the case.
As the situation is changing very quickly, please check the website in the first instance for the latest updates and if you need to get in touch for urgent support and you’re in arrears, please call 0800 952 0615.
As we are experiencing a larger than normal volume of calls, we ask that you only contact us if your next payment is due within 7 days and you are unable to make it, please allow those who need emergency help to receive it.