Contact us By phone 

Our Christmas opening hours

   For N&P residential customers only

Date N & P operating hours
Monday 22 December 2025 Normal hours of business
Tuesday 23 December 2025 Normal hours of business
Wednesday 24 December 2025 – Christmas Eve 9am-1pm
Thursday 25 December 2025 – Christmas Day Closed all day
Friday 26 December 2025 – Boxing Day Closed all day
Saturday 27 December 2025 Normal hours of business
Sunday 28 December 2025 Closed all day
Monday 29 December 2025 Normal hours of business
Tuesday 30 December 2025 Normal hours of business
Wednesday 31 December 2025 – New Year’s Eve 9am-3pm*
Thursday 1 January 2026 – New Year’s Day Closed all day
Friday 2 January 2026 Normal hours of business
Saturday 3 January 2026 Normal hours of business
We are expecting lots of calls today so you might have to wait a little longer to speak to someone. Thanks for your patience.

Customer services

Residential mortgages:

Monday to Thursday: 8am to 6pm
Friday: 8am to 6pm
Saturday: 9am to 2pm
Please be aware that these opening hours may be subject to change.

EX Current account customers

N&P Commercial Mortgages:

Please note we are experiencing some difficulties with our phone lines, please email our Commercial Lending Admin Team letting us know the nature of your query and we will ensure the relevant team replies as soon as possible.
If you have an N&P Commercial Mortgage and wish to make changes our Peterborough team will still take care of this for you, but via the YBS Commercial Mortgages platform.

EX N&P savings customers

Insurance Claims

Home insurance (RSA)