It is important that you remain calm and contact us as soon as possible. Don't be afraid or embarrassed to ask for help. We are not here to judge how or why you need help. We will work with you and want to do all we can to help you resolve this problem.
Our dedicated Collections Team can be contacted on 0345 300 6727 (calls may be recorded). Our opening hours are Monday to Friday 9am to 5pm.
If you would prefer, we will happily work with third party organisations such as Citizens Advice Bureau (we will need your written authority to do this). They will be able to provide you assistance in contacting all your creditors to try and resolve your payment difficulties.