Contact us By phone 

Our Christmas opening hours

   For N&P residential customers only

Date N & P operating hours
Monday 23 December 2024 Normal hours of business
Tuesday 24 December 2024 – Christmas Eve 9am-1pm
Wednesday 25 December 2024 – Christmas Day Closed all day
Thursday 26 December 2024 – Boxing Day Closed all day
Friday 27 December 2024 9am-5.30pm
Saturday 28 December 2024 9am-5.30pm
Sunday 29 December 2024 Closed all day
Monday 30 December 2024 9am-5.30pm
Tuesday 31 December 2024 – New Year’s Eve 9am-1pm
Wednesday 1 January 2025 – New Year’s Day Closed all day
Thursday 2 January 2025 Normal hours of business
Friday 3 January 2025 Normal hours of business
We are expecting lots of calls today so you might have to wait a little longer to speak to someone. Thanks for your patience.

Customer services

Residential mortgages:

Monday to Thursday: 8am to 6pm
Friday: 8am to 6pm
Saturday: 9am to 2pm
Please be aware that these opening hours may be subject to change.

EX Current account customers

N&P Commercial Mortgages:

Please note we are experiencing some difficulties with our phone lines, please email our Commercial Lending Admin Team letting us know the nature of your query and we will ensure the relevant team replies as soon as possible.
If you have an N&P Commercial Mortgage and wish to make changes our Peterborough team will still take care of this for you, but via the YBS Commercial Mortgages platform.

EX N&P savings customers

Insurance Claims

Home insurance (RSA)