Contact Us

By Phone

Customer services

Residential mortgages:

0345 300 2522*
  • Monday to Thursday: 8am to 6pm
  • Friday: 8am to 6pm
  • Saturday: 9am to 2pm

Please be aware that these opening hours may be subject to change.


EX Current account customers

0345 300 6727*


N&P Commercial Mortgages:

Please note we are experiencing some difficulties with our phone lines, please email our Commercial Lending Admin Team letting us know the nature of your query and we will ensure the relevant team replies as soon as possible.

If you have an N&P Commercial Mortgage and wish to make changes our Peterborough team will still take care of this for you, but via the YBS Commercial Mortgages platform.

Find out more about N&P Commercial Mortgages


EX N&P savings customers

0345 1200 100*


Insurance Claims

Home insurance (RSA)

0345 072 2179*