Get in touch
Chat with us
Ask our Chatbot general questions about savings accounts and mortgages:
24 hours a day, 7 days a week
You can also chat to a human:
9am to 5pm Monday to Friday
9am to 1pm Saturday
24 hours a day, 7 days a week
You can also chat to a human:
9am to 5pm Monday to Friday
9am to 1pm Saturday
Call us
Mortgage telephone numbers*
For existing customer mortgage enquiries:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Automated services (e.g. balance enquiries and making mortgage payments) are available 24 hours a day, 7 days a week
Moving home or switching mortgage deal enquiries:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
For mortgage arrears:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
For new mortgage enquiries or to continue your application:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Savings telephone numbers*
For online account enquiries:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Automated services (e.g. password resets) are available 24 hours a day, 7 days a week
For branch or postal account balance and recent transaction enquiries:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Insurance telephone numbers*
For mortgage related insurance enquiries:
Lines are open:
Monday to Friday: 9am to 5pm
For all new home insurance quotes and all other queries call Unisure:
For all new life insurance quotes and all other queries call Lifesearch:
Lines are open:
Monday to Friday: 8am to 8pm
Saturday: 9am to 1pm
Sunday: 10am to 3.30pm
Other telephone numbers*
For bereavement enquiries:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Calling from overseas:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Other ways to contact us
Message us
If you are registered to use our Online Services, log in to send us a secure message.
Email us
For general questions about our products and services, you can send us an email.
Visit a branch or agency
Use our location finder to find your local YBS branch or agency.
Book an appointment
Book a branch or telephone appointment to talk to one of our advisers.