Shopping safely online
To help you prevent fraud happening to you, first ensure that you shop on secure websites.
Check when making online purchases that there is a yellow padlock or a key on the top or bottom of your screen before giving your card details, (some browsers differ in padlock location, but get used to where you normally see it and it should not change). Don't be fooled by a padlock that appears somewhere else on the web page as this image could have been inserted by a fraudster.
Also check the beginning of the retailer's internet address has changed from "http" to "https", as this as further proof the website and your connection is secure.
- Don't write down your passwords, user ids or PIN details.
- Don't use the same password and user id for all of your accounts.
- Don't use personal details (your date of birth or mother's maiden name for example) as a password and try and use a combination of letters and numbers. Known as alphanumeric passwords, these are more difficult to guess; but remember not to write them down.
- Ensure you are running the most up to date Internet Browser.
- Run up to date Anti Virus software and Anti Spyware software in conjunction with a Firewall. Set your computer system to automatically update the latest security software releases/patches. For more information see the operating instructions for your computer.
- Do check that the website is safe and secure when logging into or setting up any account. If you are using Internet Explorer you should see a symbol that looks like a padlock - i.e. a padlock will appear on the right of the address bar at the top of the screen, once connected. This lets you know the site is secure and tells you your details are being kept confidential. Clicking the padlock in the browser itself gives further details of the certificate validity. On N&P Internet Banking viewing the 'subject line' on the 'details tab' of the certificate will give our company address and postcode details. This will confirm that you are logged onto the genuine Norwich & Peterborough Internet Banking website.
- Ensure if you use a wireless router to connect to the Internet or have a home network, that the default settings are changed on the router to improve the security. Your router provider will give guidance on this, additionally; searching an Internet search engine with "router security" will give further advice on changing default router settings.
- Don't use public systems (e.g. Internet cafés) to connect to our service or other similar services. Accessing the service from outside the UK is at your own risk