We're making some important changes

Since 2011 the Norwich & Peterborough Building Society has been part of the Yorkshire Building Society Group, one of the largest and strongest building societies in the UK. As a building society, we continually review how our Society is run in order to ensure we're acting in the best long-term interests of all our members. With this in mind, we feel it's important to let all of our customers know about these changes in order to provide as much advance notice as possible.

Whist we are making these changes we want to assure all N&P customers that your money is safe and secure. The changes we are making are to simplify how we run our Society and make the best use of our member’s money so that we can focus on our core business of mortgages and savings. 

N&P branch closures  - updated August 2017
The N&P Current Account  - updated August 2017
The N&P brand  - updated August 2017 

If you have any questions or concerns, please don't hesitate to get in touch on 0333 414 1172. You can speak to one of our team between 8am - 8pm Monday to Friday, or 9am - 1pm Saturday, or talk to us in branch.



N&P branch closures

We recently confirmed that 28 N&P branches proposed for closure would be closed. To help make the transition as smooth as possible for our colleagues and customers, we are staggering the closures across four separate dates. These dates are:

Closed Friday 29 September at 5PM
Closed branch Alternative branch
St Andrews Street, Cambridge St Ives, Cambridgeshire
Closed Friday 20 October at 5PM
Closed branch Alternative branch
Plumstead Road, Norwich Castle Mall, Norwich
Sawston, Cambridge St Ives, Cambridgeshire
Sheringham, Norfolk Cromer, Norfolk
Spalding, Lincolnshire Boston, Lincolnshire
Stamford, Lincolnshire Cathedral Square, Peterborough
Watton, Thetford, Norfolk Swaffham, Norfolk
Closed Friday 10 November at 5PM
Closing branch Alternative branch
Chapelfield, Norwich Castle Mall, Norwich
Dereham, Norfolk Swaffham, Norfolk 
Fakenham, Norfolk Swaffham, Norfolk
Huntingdon, Cambridgeshire St Ives, Cambridgeshire
March, Cambridgeshire Wisbech, Cambridgeshire
Southwold, Suffolk Lowestoft, Suffolk
Thetford, Norfolk Bury St Edmunds, Suffolk
Werrington, Peterborough Cathedral Square, Peterborough
Whittlesey, Cambridgeshire Cathedral Square, Peterborough
Wroxham, Norwich Castle Mall, Norwich
Wymondham, Norfolk Castle Mall, Norwich
Closing Friday 1 December at 5PM 
Closing branch Alternative branch
Aylsham Road, Norwich  Castle Mall, Norwich
Bourne, Lincolnshire Cathedral Square, Peterborough
Bowthorpe, Wendene, Norwich Castle Mall, Norwich
Bretton, Peterborough Cathedral Square, Peterborough
Bungay, Suffolk Lowestoft, Suffolk
Downham Market, Norfolk Wisbech, Cambridgeshire
Leiston, Suffolk Ipswich, Suffolk
Market Deeping, Peterborough Cathedral Square, Peterborough
North Walsham, Norfolk Cromer, Norfolk
Oundle, Cambridgeshire Hampton, Peterborough

Customer mailings
We are writing to customers between June and September to explain how the changes will affect them and the alternative branch we are suggesting they use. Customers can use any remaining N&P branches whenever they wish and experience the same great service they currently enjoy.

If you need help
If you have any questions or concerns in the meantime, please don't hesitate to get in touch on 0333 414 1115. You can speak to one of our team between 8am - 8pm Monday to Friday, or 9am - 1pm Saturday or talk to us in branch.

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The N&P Current Account  

As a building society, our primary purpose is to provide members with a secure place for their savings and support them in buying their own homes.

We believe we can best do this by focusing on our core business of mortgages and savings.

We have now written to all N&P customers giving formal notice that we are closing the N&P current account.

Our priority is to provide the best possible customer experience throughout this closure activity and we have given customers 6 months' notice so they have sufficient time to choose another provider and switch their accounts with the minimum disruption possible. We are also working closely with other banks and building societies to help the switch go smoothly. We appreciate that everyone's circumstances are individual to them and are encouraging customers to get in touch if they feel they need any additional support or advice.

 Many customers have already closed their account and switched to alternative providers. We would like to encourage all our customers to act in sufficient time to switch their income and regular payments to a new current account.

If you would like further information including how to switch or close your current account, please visit our existing customer section.

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The N&P brand

The Yorkshire Building Society will become our principal high street brand - leading to the eventual withdrawal of the Norwich & Peterborough Building Society name from the high street.

We believe operating fewer brands will help us to be more efficient, allowing us to provide better long-term value for all of our customers.

This means some existing N&P accounts are likely to re-brand to Yorkshire Building Society, though the way you manage your money wouldn't change. You'll still be able to manage your accounts online, over the phone or in branch, depending on the type of accounts you hold. These changes won't happen until 2018, so there is no need to do anything right now. Please rest assured that we’ll give you plenty of notice about any changes before they take place.

We are writing to all N&P Share Dealing and Home Insurance customers in September about these proposed brand changes. As with other N&P accounts, if these changes go ahead, they won’t happen until 2018, so there is no need to do anything right now.

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