We're making some important changes

Since 2011 the Norwich & Peterborough Building Society has been part of the Yorkshire Building Society Group, one of the largest and strongest building societies in the UK. As a building society, we continually review how our Society is run in order to ensure we're acting in the best long-term interests of all our members. With this in mind, we feel it's important to let all of our Norwich & Peterborough customers know about these in order to provide as much advance notice as possible.
 

Norwich & Peterborough branch closure dates - update May 2017

We recently confirmed that 28 N&P branches proposed for closure would be closed. To help make the transition as smooth as possible for our colleagues and customers, we have taken the decision to close 28 N&P branches on four separate dates. These dates are:

Closing 29 September
Closing branch Alternative branch
Cambridge, Cambridgeshire St Ives, Cambridgeshire
Closing 20 October
Closing branch Alternative branch
Plumstead Road, Norwich Castle Mall, Norwich
Sawston, Cambridge St Ives, Cambridgeshire
Sheringham, Norfolk Cromer, Norfolk
Spalding, Lincolnshire Boston, Lincolnshire
Stamford, Lincolnshire Cathedral Square, Peterborough
Watton, Thetford, Norfolk Swaffham, Norfolk
Closing 10 November
Closing branch Alternative branch
Chapelfield, Norwich Castle Mall, Norwich
Dereham, Norfolk Swaffham, Norfolk 
Fakenham, Norfolk Swaffham, Norfolk
Huntingdon, Cambridgeshire St Ives, Cambridgeshire
March, Cambridgeshire Wisbech, Cambridgeshire
Southwold, Suffolk Lowestoft, Suffolk
Thetford, Norfolk Bury St Edmunds, Suffolk
Werrington, Peterborough Cathedral Square, Peterborough
Whittlesey, Cambridgeshire Cathedral Square, Peterborough
Wroxham, Norwich Castle Mall, Norwich
Wymondham, Norfolk Castle Mall, Norwich
Closing 1 December
Closing branch Alternative branch
Aylsham Road, Norwich  Castle Mall, Norwich
Bourne, Lincolnshire Cathedral Square, Peterborough
Bowthorpe, Wendene, Norwich Castle Mall, Norwich
Bretton, Peterborough Cathedral Square, Peterborough
Bungay, Suffolk Lowestoft, Suffolk
Downham Market, Norfolk Wisbech, Cambridgeshire
Leiston, Suffolk Ipswich, Suffolk
Market Deeping, Peterborough Cathedral Square, Peterborough
North Walsham, Norfolk Cromer, Norfolk
Oundle, Cambridgeshire Hampton, Peterborough

Customer mailings
We will be writing to customers between June and September to explain how the changes will affect them and the alternative branch we are suggesting they use. All customers can use any remaining N&P branches whenever they wish.

If you need help
If you have any questions or concerns in the meantime, please don't hesitate to get in touch on 0333 414 1115. You can speak to one of our team between 8am - 8pm Monday to Friday, or 9am - 1pm Saturday or talk to us in branch.

 


The Norwich & Peterborough Current Account - update March 2017 

As a building society, our primary purpose is to provide members with a secure place for their savings and support them in buying their own homes.

We believe we can best do this by focusing on our core business of mortgages and savings.

We let all N&P customers know in January about our proposal to close the N&P current account and since then have taken the difficult decision that all current accounts will need to close.

Our priority is to provide the best possible customer experience throughout this closure activity and ensure all of our customers have sufficient time to be able to choose another provider and then switch their accounts with the minimum disruption possible. 

We are in the process of writing to all current account customers individually advising them that they need to close their account. So far, we have written to half of our customers and as a result have already seen a great deal of activity in terms of account closures and switches to alternative providers.

If you have not received your letter, that details how to switch or close your current account, then you do not have to take any action yet, unless you want to. However, we will ensure that all customers will be given six months from the date they receive their letter, to switch or close their account. After this period some current accounts will start to close, so we would like to encourage all our customers to act in sufficient time to switch their income and regular payments to a new current account.

If you would like further information including how to switch or close your current account, please visit our existing customer section.

 

The Norwich & Peterborough brand

The Yorkshire Building Society will become our principal high street brand - leading to the eventual withdrawal of the Norwich & Peterborough Building Society name from the high street.

We believe operating fewer brands will help us to become more efficient, allowing us to provide better long-term value for all of our customers.

This means some existing Norwich & Peterborough accounts are likely to re-brand to Yorkshire Building Society, though the way you manage your money wouldn't change. You'll still be able to manage your accounts online, over the phone or in branch, depending on the type of accounts you hold. However, these changes won't happen until 2018, so there is no need to do anything right now.