A society where you really matter
We're committed to helping you, our savers. That's why, when you open a savings account with us you're more than just a customer, you're a member and owner of our Society. This makes us even more passionate about delivering a real difference and being there when you need us most.
We want to give you the confidence to trust that we act in your best interests.
That's why we developed our Savings Pledges to show you how we look after savers through fair, common sense policies and services for all.
Our savings pledges
These apply from 1 January 2017 until 31 December 2017 at which point they’ll be reviewed to ensure they’re still right.
|Learn about new savings accounts first||Reserve your savings account|
Simply share your email address with us and be one of the first to hear about new savings accounts – meaning you won’t miss out on any that might interest you.
By signing up below you’ll be agreeing to receive email communications with details of our new savings accounts.
|If you see an available branch-based savings account and go on to book an appointment in branch, we can guarantee the account availability for the next 14 days, even if it’s withdrawn from sale.|
|Know your savings account is right for you||Reassuring 14 day rate pledge|
We could help you make the most of your savings with a savings health check in branch – helping ensure you have the right account for your savings goals.
Plus, using the Moneyfacts Rate Checker, our branch colleagues can check the deal you’re getting on your existing savings accounts, with us or any other provider, even if you don’t know what interest rate you’re earning.
The Moneyfacts Rate Checker is supplied and powered by Moneyfacts Group PLC.
|If, within 14 days of you opening a Fixed Rate ISA or Bond, we launch an equivalent account with a higher interest rate of 0.20% or more, you will have 14 days to switch and enjoy the higher rate, with no restrictions. The new account will need to have the same access conditions and fixed term as your original account.|
|We value all our savers||Support when you need it most|
|We believe that every saver should be treated equally. So, if you meet the eligibility criteria, you can take advantage of any of our available savings accounts whether you’re a new or existing customer.||Enjoy peace of mind from the knowledge that, should your circumstances change, we’ll be there to help you or your immediate family with a review of the fixed term or limited access accounts you have with us. This could include critical or terminal illness, death, redundancy, nursing home or elderly care costs, divorce or court order. We’ll also waive any withdrawal restrictions that might ordinarily apply.|
"Our Savings Pledges reinforce the commitment we have as a Society to act in the best interests of our customers and to put them at the heart of what we do, especially in such a challenging interest rate environment. This dedication to our customers is something we’re passionate about and really sets us apart."
Mike Regnier - Chief Executive
Be the one of the first to learn about new savings accounts
Simply share your email address with us and be one of the first to hear about new savings accounts –
meaning you won’t miss out on any that might interest you.
By signing up you’ll be agreeing to receive email communications with details of our new savings accounts.Sign up for our savings news