Family Easy Access

It's easy.

You can open a Family Easy Access Account by calling into any branch or you can download the application form and send it in with a cheque to:

Norwich and Peterborough Building Society
Postal Investments Unit
FREEPOST PE 104
Peterborough
PE2 6BR

You can then save by paying into your account in any branch or sending cheques to the address above.

Remember - when you pay a cheque into your account, don't make the cheque out simply to N&P. You should include full account details including your account number and the name of the account holder the cheque will need to be paid to. It's also important to draw a line through the unused space on the cheque so that extra information or numbers can't be added afterwards.

You can also arrange a standing order with your bank or building society for regular payments to be made into your Family Easy Access Account, or you can transfer money into your Family Easy Access at any time. Just quote your Family Easy Access Account number and sort code.

Cheques paid into an account paying a variable rate of interest will earn interest from the second working day after the day we receive them. Cheques paid into an account paying a fixed rate of interest will earn interest from the day we receive them.

Money paid into your account in cash or by Bankers’ Automated Credit will earn interest from the day we receive it. Interest is then paid for each full day your money is invested, and will be added to your account in January each year (unless otherwise stated).

Your money will earn interest up to, but excluding, the day you withdraw it.

You can take money out of your account at any time without notice or losing interest.

Yes you can.

Just remember that any transfer will be subject to the withdrawal terms of the account you're taking money from.

Now and again, when carrying out online maintenance, we may have to suspend certain facilities temporarily, so if you find our online service unavailable, please be patient, and do try again later.

You can with N&P.

Our online system is extremely robust. It is constantly checked by both internal and external experts. Advanced encryption technology scrambles all sensitive data to provide total confidentiality.

You are given a unique customer number and a 10-character password. When you use the service for the first time you might want to change this password for one that's more easily remembered - but don't write it down or make it too obvious, so that someone else could guess it.

Yes you can, subject to you being 16 years old or over.

Online you are able to:

• View up-to-the-minute balances on all your N&P savings and current accounts whenever you like. 
• Check all payments and withdrawals on your account (where withdrawals are allowed).
• Set up and cancel payments (subject to the terms and conditions of your specific account). 
• Transfer funds between your N&P accounts (subject to the terms and conditions of your specific account).
• Send and receive messages regarding your accounts.

To manage your account online you'll need to register for our online banking facility, you can apply online by clicking here.

The maximum amount you can withdraw online is £10,000 per day (subject to account balance and account terms).

Now and again, when carrying out online maintenance, we may have to suspend certain facilities temporarily, so if you find our online service unavailable, please be patient, and do try again later.

For more information on our Internet Banking Service please visit our Internet Banking Section.

Just tell us.

We make it our aim to do the best we can for all our customers.

If you open a new savings account (other than a fixed rate bond) and within 14 days of opening it or the day on which you receive the terms and conditions (whichever is the later), you decide that it does not meet your requirements, we will transfer the balance to another N&P account. This is called a 'cooling off' period. Alternatively, we will return the balance to you without any charge or notice being required. Any transfer or refund will be subject to the relevant funds having cleared. A period of at least four full Working Days, excluding the day you paid a cheque into your Account, must be allowed for cheques paid into the Account to clear. Occasionally, cheques may be returned unpaid after this period.

This cooling off period does not apply to fixed rate bonds.

If you do wish to change your mind please visit your local branch or call us on 0845 300 2511.  

You can contact HMRC on 0845 366 0645 or visit their website at www.hmrc.gov.uk. Alternatively, the Building Societies Association has some useful information that can be accessed by visiting www.bsa.org.uk/consumer/factsheets/tax.htm.

Interest may be paid gross (i.e. without tax being deducted) to customers who are not liable for income tax. To receive interest gross, you must complete the ‘Getting your interest with tax taken off’ (R85) Form for each of your accounts and pass these on to the provider of the accounts. R85 forms are available from any N&P branch or by calling us on 0845 300 2511.

If you want to find out if you can claim back tax that has been deducted, and how to do so, you can contact HMRC on 0845 366 7850 or visit their website at www.hmrc.gov.uk.