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"The people who interviewed me saw my potential."

 

Monica Walsh

Assistant Financial Accountant

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Our Values

Our values explain how we behave towards our customers and how we deal with each other. They are at the heart of all we do.

Actively On Your Side

  • We constantly look for better ways to work and help each other

  • We are not afraid to challenge convention and each other to come up with new ideas to improve our service to customers and to treat them fairly

  • We are flexible and supportive in the way we treat each other to create the most productive workplace

  • We always give priority to colleagues dealing directly with customers and associated issues

Disarmingly Honest

  • We are always open and honest with each other regardless of how hard it may be to hear

  • We give direct but constructive feedback on how to improve ourselves and improve our service to customers

  • We provide each other with clear direction and are always transparent in the way we work

Practical Experts

  • We strive to be experts in what we do and give each other step-by-step, practical guidance to improve how we work

  • We make the complex, simple

  • We share knowledge and coach each other to be better

Down to Earth

  • We speak in a clear, straightforward way and never use jargon

  • We treat each other as individuals and take the time to understand each other

  • We take an active role in our local community

  • We treat others as we want to be treated ourselves

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Norwich & Peterborough Building Society and N&P are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised and regulated by the Financial Services Authority (FSA registration number 106085). Principal office of Yorkshire Building Society: Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ.

All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security. Landline calls to 0800 numbers are free. Mobile phone providers may charge. Charges to 0845 numbers may vary. Prices can be checked with your phone provider.  Mobile calls usually cost more.