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While providing the best service for our customers, you'll find a working environment that:
Attracts, keeps and develops the most talented people
Encourages and rewards innovation and initiative
Reflects the communities we work for
Our HR Administration Team will be your main point of contact and they'll handle your application and your personal details sensitively and responsibly.
Once the recruiting manager has received your information, they'll review your application against the role's person specification. If you look like a good match, they'll get in touch with you to arrange an interview and/or assessment, or both.
The nature of these will depend on the requirements of the role we're recruiting for. But don't worry, we'll let you know in advance what type of interview or assessment you can expect.
Some of our recruiting managers conduct first stage telephone interviews. Such interviews usually last for around 20 minutes and you'll be contacted in advance to arrange a convenient time. On the call, you'll be given more detailed information and be asked questions that'll enable you to outline your suitability for the role. Make an impression here and you'll be offered a more in-depth face-to-face interview.
Shortlisted candidates are usually asked to attend a face-to-face competency-based interview that lasts for about an hour. After all, we both want to make sure we're making the right decision. These interviews enable us to find out what kind of relevant situations you've previously experienced and how you've dealt with them. Each question is designed to highlight the specific skills and behaviors you'll need to be successful in the role.
You may be asked to take part in a role-playing exercise that lasts for around 20 minutes. These provide you with the opportunity to prove that you've the skills and behaviors for the job.For example, a role-play for the Call Centre will focus around your telephone skills, whilst a role-play in the Branch Network will focus around customer service and sales skills.
Some roles will also require specific skills tests. Such tests can cover:
We've designed our recruitment process to give you the best possible chance of showcasing your skills and abilities. So, don't be nervous, be positive and convince us that you're the best person for the job. Recruitment is very much a two-way process, so you'll also have the chance to find out more about us and why you'll be happy working here.
We're always open to applications from great people. So, if you're not suitable for one role you could be suitable for another – that's why we encourage you to keep applying.
If you are successful in securing a position with N&P, the offer depends on you supplying us with the following:
5 complete years of background references
Proof of current address
Photographic ID and proof of eligibility to work in the UK
Norwich & Peterborough Building Society and N&P are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in the Financial Services Register and its registration number is 106085. Principal office of Yorkshire Building Society: Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ
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