Norwich and Peterborough Building Society

For security and staff training purposes, we may record or monitor calls you make to us.

You can with N&P.

Our online system is extremely robust. It is constantly checked by both internal and external experts. Advanced encryption technology scrambles all sensitive data to provide total confidentiality.

You are given a unique customer number and a 10-character password. When you use the service for the first time you might want to change this password for one that's more easily remembered - but don't make it too obvious, so that someone else could guess it.

Yes you can.

Online you are able to:

• View up-to-the-minute balances on all your N&P savings and current accounts whenever you like.
• Check all payments and withdrawals on your account.
• Set up and cancel payments.
• Transfer funds between your N&P accounts.
• Send and receive secure messages about your account.

To register for online banking, just download an Application Form, fill it in, and send it to:

Norwich and Peterborough Building Society
Online Banking Applications
Peterborough Business Park
Lynch Wood
Peterborough
PE2 6WZ

Yes, you can.

Remember though, that some accounts have rules about giving notice before you can take money out of them.

The Data Protection Act 1998 gives you the right to be told what personal data we hold, the purposes for which it is processed and the identity of any recipients to which it is disclosed. 

If you would like to know what information we have, write to us at:

Norwich and Peterborough Building Society
Peterborough Business Park
Lynch Wood
Peterborough
PE2 6WZ

We do charge an administration fee for this service.

Please note that the right to be told what information we hold about you only extends to that which is computerised or in a relevant filing system.

There are a variety of ways for somebody to do this, and some of our accounts have restrictions on paying money in.

• For our current accounts, and most of our easy access savings accounts, you should ask them to use your account number and our UK sort code which is 08-60-81.
• If the money is to be paid into your account via CHAPS (which is a same day transfer system), the payer will need to send the payment to;
  • Sort code 23-67-99; account number 00000000 or the word 'DIRECT'. The payer must also quote a reference (e.g. xxxx) including your name and your account number. The bank the payer uses will help them complete the form with these details. If the payer does not quote your account name and number, unfortunately the payment will be returned.

• If the money is coming from overseas, by way of a telegraphic transfer or SWIFT payment, the payer can send;
  • payments from Europe to IBAN: GB23BARC20673700708852; Swift Code BARCGB22 and the payer must also quote a reference including your name and your account number. Again, the bank the payer uses will help them complete the form with these details. If the payer does not quote your account name and number, unfortunately the payment will be returned;
  • payments coming from outside Europe to Sort Code 20-67-37; account 00708852; Swift Code: BARCGB22 and again must quote your name and account number, If the payer does not quote your account name and number, the payment will be returned.

You will need to supply us with as much information as you can, such as:

• Your full name including any other names you may have been known under (e.g. maiden name)
• Your date of birth
• Details of current and previous addresses since the account was opened
• The name or names of any other account holders
• Estimated date of when the account was opened
• Your account number (if known)

You can contact us either by visiting any branch, calling us on 0845 300 2511 (Monday - Friday 8am - 8pm, Saturday 9am - 5pm), or writing to us at:

Norwich and Peterborough Building Society
Lost Accounts Department
Peterborough Business Park
Lynch Wood
Peterborough
PE2 6WZ

For more information about lost savings, visit the Building Societies Association site, or you can download their Lost Savings leaflet.

We only ask you for the information we need to

• Open, administer, and manage your accounts
• Conduct marketing activity
• Deal with any questions you may have

We gather the information directly from you, from a person or company you authorise to act on your behalf, or from other organisations, such as credit reference agencies. This may mean passing your details on to third parties or receiving information about you from third parties.

So that we can verify your identity, make realistic decisions on lending decisions, detect and prevent fraud and money laundering, recover debts, and ensure our marketing is effective, the information we hold about you and your accounts can be accessed by the different departments within Norwich and Peterborough Building Society and Norwich and Peterborough Insurance Brokers Ltd.

We take great pains to protect your privacy.

We treat all your personal information as private and confidential, and will not give any details about you or your accounts to anyone else unless we have your consent, or for legal reasons.

We may share your information with other organisations to protect both N&P and our customers against theft and fraud, and to prevent money laundering.

For your own security, we would strongly advise you never to send any confidential information by e-mail. We will not include any confidential information about you or your account details in any e-mail that we send to you.

Call N&P's Contact Centre on 0845 300 2511 and they will order a new one for you, which you will be sent through the post.

You can then change this temporary PIN to one you choose yourself at any Moneybox cash machine.

Remember - never write your PIN down or pick a number that someone else can easily guess, such as 1234, your date of birth or your telephone number.

We only collect data from you with your permission.

We use some of the data we gather from this website to help us improve the service we offer our customers, but this never contains any personal details at all.

To help safeguard against fraud, when you write a cheque, you should not make it payable to just a bank or building society - even if it is for your own account.

Instead, you should include further details in the 'Payee' line (for example you could make the cheque payable to Mr J Smith, Mr J Smith re Account No xxxx or Norwich and Peterborough Building Society re J Smith, Account No xxxx). You should also draw a line through the unused space on the cheque so no extra information or numbers can be added.