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We pride ourselves on doing all we can to help our customers, but we realise that sometimes things don't go to plan. When that happens, we like to put things right as quickly as possible, so let us know immediately if something's bothering you.
If you have a problem with any aspect of our service, we'd like you to tell us about it straight away.
Call us on 0845 300 2511, speak to someone at your nearest branch, or you can write to us at:
Norwich & Peterborough Building SocietyPeterborough Business ParkLynch WoodPeterboroughPE2 6WZ
So that we can rectify things as soon as possible, please let us have:
We aim to provide a final response to complaints within 8 weeks. If we can't do this, we will write to you to explain why and let you know when we expect to be in a position to send you a full response.
If we really can't solve the problem to your satisfaction, please contact the Financial Ombudsman Service.
If we do not handle or resolve your complaint to your satisfaction, you can refer it to the Financial Ombudsman Service, which acts as an independent adjudicator in such matters. We will provide you with a copy of the Financial Ombudsman Service's explanatory leaflet when responding to your initial complaint.
The Financial Ombudsman Service can be contacted:
In writing at;
Financial Ombudsman ServiceSouth Quay Plaza183 Marsh WallLondonE14 9SR
By telephone on 0845 080 1800.Via the Financial Ombudsman Service website.
Please note that the Financial Ombudsman Service may be unable to deal with your complaint if you do not bring it to their attention within 6 months of receiving our final response.
Norwich & Peterborough Building Society and N&P are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in the Financial Services Register and its registration number is 106085. Principal office of Yorkshire Building Society: Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ
This site is intended for UK Residents unless otherwise stated.
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