You are here: Home > About Us > Who We Are > Background to N&P
N&P is a local society through and through with most of our staff in branches coming from the local community. We have a network of branches in the east of England, additionally we support those expatriates choosing to move to a sunnier climate, with a branch in Gibraltar.
Just over 800 staff in branches and support functions at the Peterborough Office aim to deliver a first class service to more than half a million customers, most of whom are members and live near their N&P branch.
Maintaining high levels of customer satisfaction is paramount, but it is always good to get direct feedback from our members, which we do regularly at Members' Meetings. It's clear from these that our members have a high level of trust in N&P, and want us to continue as a mutual building society.
Being a mutual means we are effectively owned by our members. We focus on providing the highest standards of service for all our customers instead of generating profits for equity shareholders. Any profits we make are ploughed back into better products for our customers and improving our branch network.
At N&P, we believe we should remain mutual, ensuring that we work for the benefit of our customers, and not for equity shareholders. In November 2011, to strengthen our position, and with our members approval, we merged with Yorkshire Building Society making us part of a group that is the 2nd largest building society in the UK.
Find out more about the group
Norwich & Peterborough Building Society and N&P are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in the Financial Services Register and its registration number is 106085. Principal office of Yorkshire Building Society: Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ
This site is intended for UK Residents unless otherwise stated.
All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security. Landline calls to 0800 numbers are free. Mobile phone providers may charge. Charges to 0845 numbers may vary. Prices can be checked with your phone provider. Mobile calls usually cost more.