As a mutual organisation, N&P has a strong customer focus. Our mission is to be the best personal finance business in the East of England and our Treating Customers Fairly Policy is an integral part of that objective.
Responsibility is placed on N&P’s Board of Directors and senior management to deliver fair outcomes for consumers but in a flexible way to suit the business. We require all of our staff to apply the principles of TCF in their work irrespective of their role.
You can view N&P's Treating Customers Fairly policy here.
TELL US HOW YOU THINK WE'RE DOING
We always welcome feedback, positive or negative - it helps us improve the service we offer to all our customers.
Without satisfied customers, we're not in business. We never forget that. But we recognise that sometimes things don't go to plan. When that happens, we do all we can to put things right as quickly as possible through our complaints procedure.